This is a typical extension report from CallTrak.
A single extension or a range of extensions can be selected for a single day or
a date range.
If the call is incoming, and caller ID (CID)
information is available, the calling number appears in the "CALLED" column and
either "INCOMING" or "TRANSFER" shows in the “PLACE” column.
On out bound calls, the number dialed appears in
the "CALLED" column and the city/state in the "PLACE" column. If the call was
local (not a toll call) then "LOCAL" shows in the "PLACE" column. Or, CallTrak
can be configured to not display local calls.
*** NOTE *** ******************** VoiceTrak Page
1 Date:
10/15/03 Extensions
105 thru 105
Period 10/14/03 thru 10/15/03 Extension:
105 (Tech Support) ----------------------------------------------------------------------------- DATE TIME
LINE ACCOUNT CALLED PLACE MINUTES COST ----------------------------------------------------------------------------- 10/14 8:14a 03 770879xxxx111792 LOCAL 0.1 0.00 10/14 9:24a 01 256891xxxx
TELE TRANSFER 8.9 0.00 10/14 9:54a 03 OUT OF AREA OUT
TRANSFER 0.2 0.00 10/14
10:11a 01 210804xxxx SAN
TRANSFER 1.1 0.00 10/14
10:42a 01 770952xxxx HURT TRANSFER 1.4 0.00 10/14
11:50a 03 678567xxxx LOCAL 0.6 0.00 10/14
12:01p 03 678567xxxx LOCAL 0.6 0.00 10/14
12:17p 02 678464xxxx NEWN TRANSFER 1.6 0.00 10/14 4:15p 03 1-706-868-xxxx
AUGUSTA GA 1.3
0.11 10/14 5:11p 01 478745xxxx
WMGT TRANSFER 33.9 0.00 10/14 7:33p 03 770622xxxx
LOCAL 12.6 0.00 10/15 8:17a 01 478929xxxx
EDDI TRANSFER 1.8 0.00 10/15 8:30a 01 904794xxxx
R T TRANSFER 0.7 0.00 10/15 8:37a 01 478929xxxx EDDI
TRANSFER 5.8 0.00 10/15 8:47a 01 904669xxxx
ST A TRANSFER 7.4 0.00 10/15 9:19a 01 580255xxxx
DUNC TRANSFER 0.9 0.00 10/15 9:49a 03 OUT OF AREA OUT
TRANSFER 0.2 0.00 10/15 9:49a 03 1-210-824-xxxx
SANANTONIO TX 1.2 0.10 10/15 9:54a 01 OUT OF AREA OUT
TRANSFER 0.2 0.00 10/15
10:02a 01 210804xxxx SAN
TRANSFER 12.7 0.00 10/15
10:28a 01 478745xxxx WMGT TRANSFER 36.3 0.00 10/15
11:16a 01 478755xxxx HANN TRANSFER 0.9 0.00 10/15
11:24a 02 706258xxxx RIVE TRANSFER 0.4 0.00 10/15
12:43p 03 888407xxxx OUT
TRANSFER 0.3 0.00 10/15 1:56p 01 858877xxxx
BANK TRANSFER 0.5 0.00 10/15 2:00p 01 404790xxxx
ATLA TRANSFER 1.1 0.00 10/15 2:09p 03 404790xxxx
LOCAL 1.7 0.00 10/15 2:50p 01 215396xxxx
PHIL TRANSFER 1.0 0.00 10/15 2:55p 03 1-478-743-xxxx
GEORGIA 1.0 0.09 10/15 3:00p 01 770939xxxx
MUSC TRANSFER 0.8 0.00
------- ------- Total for
extension 105 137.2 0.30 TOTAL FOR
EXTENSIONS 105 - 105 CALLS 30 MINUTES 137.2
COST 0.30 (End
Page) VoiceTrak Page 2 Date: 10/15/03 EXTENSION
SUMMARY Extensions 105
thru 105 PERIOD 10/14/03 thru
10/15/03
--------------------------------------------------------- EXT USER CALLS MINS COST
--------------------------------------------------------- 105 Tech Support
32 138.1 0.30 ----------------------------- -----
------- -------- TOTAL FOR EXTENSIONS 32 138.1 0.30 **************************************************************** CallTrak Area Code report. A date range is selected and
report displays calls by area code with “000” area code for local calls. “A/C
Not Found” normally represents a miss-dialed number or the area code is not in
the current area code data base. As new area codes are added by telephone
company CallTrak’s data base can be manually updated. ******************************* VoiceTrak Page
1
Date: 10/15/03 AREA CODE SUMMARY PERIOD 10/10/03 thru 10/15/03 ------------------------------------------------------- AREA
CODE PLACE CALLS MINUTES COST ------------------------------------------------------- 000
LOCAL
153 435.8 0.00 210 TEXAS
1 1.2 0.10 215 PENNSYLVANIA
1 0.9 0.08 262 WISCONSIN
1 1.8 0.14 478 GEORGIA
20 142.6
10.61 573 MISSOURI
11 31.7 2.43 7 A/C Not
Found 3 0.9 0.00 706 GEORGIA
2 2.0 0.17 732 NEW JERSEY
1 0.7 0.06 940 TEXAS
7 3.5 0.34 --------------------------- ----- ------- -------- ALL AREA CODES
200 621.1
13.93 ****************************************************************** When an incoming
call has blocked their CID, or no information is received from the telephone
company, “PRIVATE” or “OUT OF AREA” displays in “CALLING NUMBER”
column.
*************************************
VoiceTrak Page 1
Date: 10/15/03
Incoming and Caller ID Report
PERIOD 10/14/03 thru 10/15/03 --------------------------------------------------------------- CALLING NUMBER
PLACE CALLS
MINS COST --------------------------------------------------------------- OUT OF AREA OUT INCOMING
15 7.8
0.00 678464xxxx NEWN TRANSFER
4 25.2
0.00 770952xxxx HURT TRANSFER 4 3.7
0.00 954588xxxx WIRE TRANSFER
4 5.9
0.00 PRIVATE PRIV
INCOMING
4 1.1
0.00 478929xxxx EDDI TRANSFER
3 2.7
0.00 210804xxxx SAN TRANSFER 2 1.8
0.00 210804xxxx SAN TRANSFER
2 13.2
0.00 215396xxxx PHIL TRANSFER
2 1.6
0.00 215639xxxx PHIL TRANSFER
2 7.2
0.00 --------------------------------- ----- ------- -------
Total
42 70.2
0.00
***************************************************************
*****************************
VoiceTrak Page 1
Date:
10/15/03 Dept ENGINEERING thru SALES
Period 10/10/03 thru 10/15/03 Department: ENGINEERING ----------------------------------------------------------------------------- DATE TIME EXT LINE CALLED
PLACE
MINUTES COST ----------------------------------------------------------------------------- 10/14 9:04am 107 03 770729xxxx LOCAL
0.7 0.00
------- --------
Subtotal for extension 107
0.7 0.00 (End Page)
VoiceTrak Page 2
Date: 10/15/03 Dept ENGINEERING thru SALES Period
10/10/03 thru 10/15/03 Department: PRODUCTION ----------------------------------------------------------------------------- DATE TIME EXT LINE CALLED
PLACE MINUTES
COST ----------------------------------------------------------------------------- 10/14 11:34am 127 01 678464xxxx NEWN TRANSFER
2.8 0.00 10/14 11:45am 127 01 954588xxxx WIRE TRANSFER
0.3 0.00 10/14 11:54am 127 01 706868xxxx TELE TRANSFER
2.2 0.00
------- --------
Subtotal for extension 127
5.3 0.00 (End Page)
VoiceTrak Page 3 Date:
10/15/03 Dept ENGINEERING thru SALES
Period 10/10/03 thru 10/15/03 Department: SALES
----------------------------------------------------------------------------- DATE TIME EXT LINE CALLED
PLACE MINUTES
COST ----------------------------------------------------------------------------- 10/10 10:51am 100 01 770427xxxx BEST TRANSFER
1.0 0.00 10/10 10:57am 100 01 940538xxxx HENR TRANSFER
25.6 0.00 10/10 11:24am 100 03 770427xxxx LOCAL
6.8 0.00 10/10 12:11pm 100 01 954786xxxx JOSE TRANSFER
1.1 0.00 10/10 12:25pm 100 06
INCOMING
0.6 0.00 10/10 1:31pm 100 06
INCOMING
0.3 0.00 10/10 1:37pm 100 06
INCOMING
1.0 0.00 10/10 4:22pm 100 06
INCOMING
5.7
0.00 10/13 9:24am 100 06
INCOMING
0.2 0.00 10/13 11:00am 100 06
INCOMING
0.5 0.00 10/13 1:23pm 100 06
INCOMING
0.2 0.00 10/13 1:23pm 100 06
INCOMING
0.2 0.00 10/13 4:49pm 100 06
INCOMING
0.4 0.00 10/14 9:13am 100 06
INCOMING
0.7 0.00 10/14 12:04pm 100 01 954588xxxx WIRE TRANSFER
3.8 0.00 10/14 12:17pm 100 01 256350xxxx STOR TRANSFER
1.9 0.00 10/14 1:12pm 100 06 17
A/C Not Found 0.2
0.00 10/14 2:24pm 100 01 678464xxxx NEWN TRANSFER 21.6
0.00 10/14 3:05pm 100 01 770952xxxx HURT TRANSFER
1.5 0.00 10/14 5:48pm 100 06 17
A/C Not Found 0.4
0.00 10/14 6:42pm 100 06 17
A/C Not Found 0.3
0.00 10/15 11:01am 100 02 215639xxxx PHIL TRANSFER
6.6 0.00
------- --------
Subtotal for extension 100
80.6 0.00
TOTAL FOR DEPARTMENTS ENGINEERING - SALES CALLS 26
MINUTES 86.6
COST 0.00 (End Page) VoiceTrak
Page 4 Date:
10/15/03
DEPARTMENT SUMMARY
Departments ENGINEERING thru SALES
PERIOD 10/10/03 thru 10/15/03
---------------------------------------------------------
DEPARTMENT
CALLS MINS COST
---------------------------------------------------------
ENGINEERING
1 0.7 0.00
PRODUCTION 3 5.3 0.00
SALES
22 80.6 0.00
----------------------------- ----- ------- --------
TOTAL FOR DEPARTMENTS
26 86.6 0.00 ********************************************************
**********************************
VoiceTrak Page 1
Date: 10/15/03
LINE SUMMARY
PERIOD 10/10/03 thru 10/15/03 --------------------------------------------------- LINE
CALLS MINUTES
COST --------------------------------------------------- 01
106 342.6
0.00 02
12
12.7
0.07 03
69 255.1
13.86 06
13
10.7
0.00 ---------
------ -------
-------- ALL LINES
200 621.1
13.93
**************************************************************
The number of calls to display and a date range is selected. ********************************
VoiceTrak Page 1
Date: 10/15/03
Longest Calls Report
PERIOD 10/10/03 thru 10/15/03 ----------------------------------------------------------------------------- DATE TIME EXT ACCOUNT
CALLED
PLACE MINUTES COST ----------------------------------------------------------------------------- 10/14 5:27p 620
1-478-742-xxxx GEORGIA
94.1 6.80 10/10 12:56p 105
940538xxxx
HENR TRANSFER
40.6 0.00 10/10 7:57a 105
573732xxxx
PARA TRANSFER
38.9 0.00 10/15 10:28a 105
478745xxxx
WMGT TRANSFER
36.3 0.00 10/14 5:11p 105
478745xxxx
WMGT TRANSFER
33.9 0.00 10/10 10:57a 100
940538xxxx
HENR TRANSFER
25.6 0.00 10/15 10:41a 620
1-478-742-xxxx GEORGIA
23.5 1.71 10/14 2:24p 100
678464xxxx
NEWN TRANSFER
21.6 0.00 10/10 4:11p 105
580355xxxx
LAWT TRANSFER
19.8 0.00 10/10 10:43a 105
678464xxxx LOCAL
15.8 0.00 -------------------------------------------------------------
------- -------
Total for 10 calls
350.1 8.51
*********************************************************
***************************
VoiceTrak Page 1
Date: 10/15/03
Most Expensive Calls Report
PERIOD 10/10/03 thru 10/15/03 ----------------------------------------------------------------------------- DATE TIME EXT ACCOUNT
CALLED
PLACE MINUTES COST ----------------------------------------------------------------------------- 10/14 5:27p 620
1-478-742-xxxx GEORGIA
94.1 6.80 10/15 10:41a 620
1-478-742-xxxx GEORGIA
23.5 1.71 10/14 5:17p 620
1-478-742-xxxx GEORGIA
10.0 0.73 10/10 8:29a 620
1-573-732-xxxx BOURBON MO 6.6 0.49 10/14 8:07a 620
1-573-732-xxxx BOURBON MO 6.4 0.47 10/14 7:11p 620
1-478-742-xxxx GEORGIA
5.6
0.42 10/15 10:35a 620
1-478-742-xxxx GEORGIA
4.6
0.35 10/15 8:05a 620
1-573-732-xxxx BOURBON MO 3.7
0.28 10/10 8:19a 620
1-573-732-xxxx BOURBON MO 2.9
0.22 10/10 8:13a 620
1-573-732-xxxx BOURBON MO 2.8
0.22 -------------------------------------------------------------
------- -------
Total for 10 calls
160.2
11.69
*******************************************************
*************************
VoiceTrak Page 1
Date: 10/15/03
Most Frequently Dialed Numbers Report
PERIOD 10/10/03 thru 10/15/03 --------------------------------------------------------------- NUMBER DIALED
PLACE
CALLS MINS
COST --------------------------------------------------------------- 1478742xxxx
GEORGIA
19 141.6
10.52 1573732xxxx
BOURBON MO 10
30.8 2.35 1940538xxxx
HENRIETTA
TX
7 3.5
0.34 404790xxxx
LOCAL
4 2.9
0.00 17
A/C Not Found
3 0.9
0.00 678464xxxx
LOCAL
2 24.2
0.00 678567xxxx
LOCAL
2 1.2
0.00 1210824xxxx
SANANTONIO TX
1 1.2
0.10 1215396xxxx
PHILDLPHIA PA
1 0.9
0.08 1262723xxxx
ELKHORN WI
1 1.8
0.14 ---------------------------------
-----
-------
-------
Total
50 209.0
13.53
********************************************************
****************************
VoiceTrak Page 1
Date: 10/15/03 Specific Dialed or Caller ID Number Detail
Period 10/02/03 thru 10/15/03 Specific Number: 14787422626 ----------------------------------------------------------------------------- DATE TIME EXT ACCOUNT
CALLED
PLACE MINUTES
COST ----------------------------------------------------------------------------- 10/14 5:17p 620
1-478-742-xxxx GEORGIA
10.0 0.73 10/14 5:27p 620
1-478-742-xxxx GEORGIA
94.1 6.80 10/14 7:11p 620
1-478-742-xxxx GEORGIA
5.6 0.42 10/14 7:18p 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/14 7:19p 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/14 7:20p 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/14 7:21p 620
1-478-742-xxxx GEORGIA
0.2 0.03 10/14 7:23p 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/14 7:31p 620
1-478-742-xxxx GEORGIA
0.2 0.03 10/14 7:32p 620
1-478-742-xxxx GEORGIA
0.2 0.03 10/14 7:41p 620
1-478-742-xxxx GEORGIA
0.2 0.03 10/14 7:43p 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/15 8:00a 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/15 8:01a 620 1-478-742-xxxx GEORGIA
0.2 0.03 10/15 8:40a 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/15 8:42a 620
1-478-742-xxxx GEORGIA
0.3 0.04 10/15 10:32a 620
1-478-742-xxxx GEORGIA
0.4 0.04 10/15 10:35a 620
1-478-742-xxxx GEORGIA
4.6 0.35 10/15 10:41a 620
1-478-742-xxxx GEORGIA
23.5 1.71
------- -------
Total for specific number 1478742xxxx
141.6
10.52
TOTAL FOR SPECIFIC NUMBER 1478742xxxx CALLS 19
MINUTES
141.6
COST
10.52 (End Page)
VoiceTrak
Page 2
Date: 10/15/03
SPECIFIC DIALED OR CALLER ID NUMBER SUMMARY
Specific
Number 1478742xxxx
PERIOD 10/02/03 thru 10/15/03
---------------------------------------------------------
DIALED NUMBER
CALLS MINS COST
---------------------------------------------------------
1478742xxxx
19 141.6
10.52
----------------------------- ----- ------- --------
TOTAL FOR SPECIFIC NUMBER 19
141.6 10.52
********************************************* This report can be for a single
extension or a range of extensions. Either a single day or range of
days can be selected. ******************************
VoiceTrak TIME OF DAY SUMMARY
Date: 10/15/03 Extensions 100 thru 622 PERIOD 10/10/03 thru
10/15/03 ----------------------------------------------------------- HOUR
CALLS
MINUTES
COST ----------------------------------------------------------- 12 AM - 12:59 AM
0
0.0
0.00 1 AM - 1:59 AM
0
0.0
0.00 2 AM - 2:59 AM
0
0.0
0.00 3 AM - 3:59 AM
0
0.0
0.00 4 AM - 4:59 AM
0
0.0
0.00 5 AM - 5:59 AM
0
0.0
0.00 6 AM - 6:59 AM
0
0.0
0.00 7 AM - 7:59 AM
5
42.5
0.08 8 AM - 8:59 AM
30
59.0
2.33 9 AM - 9:59 AM
28
31.2
0.27 10 AM - 10:59 AM
31
158.0
2.10 11 AM - 11:59 AM
26
39.9
0.23 12 PM - 12:59 PM
19
56.7
0.00 1 PM - 1:59 PM
13
6.9
0.11 2 PM - 2:59 PM
13
31.7
0.31 3 PM - 3:59 PM
9
5.9
0.00 4 PM - 4:59 PM
8
29.3
0.17 5 PM - 5:59 PM
6
139.2
7.59 6 PM - 6:59 PM
1
0.3
0.00 7 PM - 7:59 PM
11
20.5
0.74 8 PM - 8:59 PM
0
0.0
0.00 9 PM - 9:59 PM
0
0.0
0.00 10 PM - 10:59 PM
0
0.0
0.00 11 PM - 11:59 PM
0
0.0
0.00 ---------------- ------
------- -------- ALL CALLS
200
621.1
13.93
For privacy purposes, the last 4
digits of all inbound and outbound telephone numbers have been manually changed
to XXXX for this report. The actual number appears in all CallTrak reports.
Departments can be established in CallTrak then
extensions assigned to departments. Reports can be generated for a single
department or a range of departments and for a single day or a date
range.
This report
can be for a single line or all lines for a selected date range. This is a good report to use to determine if a
company has too few or too many
lines.
The number of calls to display is selected along
with
a date range. This report is for the ten most expensive
calls between 10/10/03 and 10/15/03.
The number of calls to display is selected along
with a date
range. This report is for the ten most frequently called numbers between
10/10/03 and
10/15/03.
A specific number is entered for a date range. This report displays all calls to 1-478-742-xxxx between
10/10/03 and 10/15/03.