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CallTrak integrates with the following phone systems:AT&T (Avaya/Lucent) System 75
CallTrak works with many other telephone systems not listed here. Most telephone systems that provide SMDR output can be integrated with CallTrak. A printout of the "raw data" or output stream that the SMDR switch is sending can be sent to us for analysis. The description should include character spacing and a description of the fields (extension, called number, etc.) This information can be found in the telephone system technical manual. Once this information is sent to VoiceTrak, we can review and test the information, integrate it properly with CallTrak, and add this to our library.
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Please call 770.479.6999 for more information..
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