Lucent Legend (with integration)
and Merlin Magix

Manufacturer: Lucent

Model & Software: All versions - tested with Version 2.0

Important Note: Use VoiceTrak version 3.63 or higher for special Legend integration features.

Hardware Requirements:

VoiceTrak Parameter Settings:

Notes:

Tone/Cadence Files - All calls are unsupervised and disconnect is via loop current drop, so the tone & filter file is not as critical as with certain phone systems.

General

Features include:

• Automatic Logon - Dial VoiceTrak from your station and hear, "Please enter your password.
• Call Coverage - Transfer a call to a station, if unanswered call will go to mailbox.

Software Version

All Legend systems should work. This integration developed using Version 2.0 software.

Disconnect Tone

The Legend software provides a loop current drop. It is not necessary for system users to 'pound out' to clear the line. Callers or internal system users can simply hang up the phone and VoiceTrak will clear the port immediately.

Types of calls

• Direct Calls. A direct call means a system user calls the voice mail system to retrieve messages. The Legend sends special codes which prompt the system user to enter a password, if a password is used. Otherwise the system user (or anyone else) will hear the number of new and old messages, and be allowed to listen to messages.
• CO Calls. A CO call which is automatically directed to VoiceTrak will hear the current system Salutation.
• CO Calls or intercom calls forwarded to VoiceTrak. Forwarded calls will hear the current personal greeting of the appropriate system user.

Call Forwarding

Do not forward a phone to VoiceTrak. Use call coverage.

Programming the Legend

We highly recommend that a hard copy of the system program be created and saved before programming.

Set as Hybrid / PBX

System should be set to Hybrid / PBX for voice mail to operate properly. If not, consult Legend documentation for the consequences of changing the setting.

• Select System
• Select Mode
• Select Hybrid/PBX
• Press <Enter> to save. This will cause the system to RESET and should be done when system is idle.

Set VM/AA options on Legend

• Select AuxEquip
• Select VMS/AA
• From the VMS/AA screen, select TransferRtn. The setting determines the number of rings before calls transferred by the system are transferred to the backup position. "0" disables this feature and the default value is 4. To change the parameter, use the Drop key to erase the field, then enter the new value and press <Enter>.
• From the VMS/AA screen, select TT Duration. This should be 75 milliseconds. To modify, use the Drop key to erase the field, enter the new value, and press <Enter> to save.
• From the VMS/AA screen, select TT Interval. This should be 50 milliseconds. To modify, use the Drop key to erase the field, enter the new value, and press <Enter> to save.
• Press Exit two times and return to the System Programming menu.

Establish a VoiceTrak Calling Group (Hunt Group)

Use the system programming menu.

• Select Extensions, then press More to reach the second page.
• Select Group Calling
• Select Hunt Type and enter the extension number to be assigned to the Calling Group.
• Select Circular.
• Select Exit and return to the Group Call Menu.
• Select Members and enter the same extension number from above.
• Select Enter.
• From the Enter Group Members prompt, specify the first VoiceTrak port extension number.
  • If the extension numbers are sequential, use the <Next> key to add the next VoiceTrak port.
  • If the extension numbers are not sequential, use the <Enter> key to add the next VoiceTrak port.
• Continue until all VoiceTrak ports are added.
• Select Exit and return to the Group Calling Menu.

Configure VoiceTrak Group Type

Use the system programming menu.

• Select Extensions, then press More to reach the second page.
• Select Group Calling, then press More to reach the second page.
• Select Group Type
• Enter extension number of the VoiceTrak calling group.
• Press <Enter>
• Select Integ VMI and press <Enter> to save.
• Press <Enter> twice to return to the Extensions menu.

Make VoiceTrak the Call Coverage target

Use the system programming menu.

• Select Extensions, then press More to reach the second page.
• Select Group Calling, then press More to reach the second page.
• Select Group Coverage
• Select 1-30 as a coverage group number for the system. When prompted for the extension numbers, enter the extension number assigned to the VoiceTrak calling group.
• Press <Enter> to save and press <Enter> twice to return to the System Programming Menu.

Program the Group Coverage Delay Interval

• Select Options and press More to display the second page.
• Select Group Coverage Delay Interval
• Select Number of Rings (1-9)
• Press <Enter> to save

Configure trunks to ring directly to VoiceTrak

• Select Extensions then press More to display second page.
• Select Group Calling
• Select Line/Pool
• Enter the VoiceTrak calling group extension number.
• Press <Enter>
• At the "Enter Line/Pool numbers" prompt identify line or pool lines for VoiceTrak to answer.

Establish a Call Coverage group for extending calls to VoiceTrak

• Select System Programming
• Select Extensions and press More for the second page.
• Select Group Cover and enter Group Number.
• Select Enter
• Dial the Extension number and select Enter
• Repeat until all the subscriber extensions have been entered.
• Press Exit twice.
• Select System Programming
• Select Options, and press More to display the second page.
• Select Cover Delay and dial the number of rings.
• Select Enter
• Select Exit

Note - the Return Ring range is 1 to 15 rings and the default is 4 rings before the call is transferred to the operator. The Return Ring setting MUST be longer than the Voice Mail Recall Transfer Timer or the system won't work properly.