AT&T / Lucent
As a general rule, there are four possible
integrations with Avaya / Lucent products.
- Proprietary integration using in-band (DTMF) signaling. The Partner and Legend series is
in this category.
- Proprietary integration but VoiceBridge offers a solution to provide a non-proprietary
integration using SMDI. See SMDI Integrations below.
- No voice mail integration is available, but you can use supervised transfers and
"dumb voice mail". Older Dimension 100 or System 25 systems could fall into this
category. While this will work, transfers tend to be slow and the customer must understand
the limitations before you install the system.
- Adding voice mail to certain systems would be foolish and put your wallet at risk. The
Merlin series presents special challenges but the new Merlin Magix works well.
The following integrations are available:
- Legend with advanced integration & Merlin Magix
- Legend provides full integration!
- Partner ACS
- Partner ACS provides full integration higher
- Partner with advanced integration
- Partner II Release 3 and Partner Plus, Release 4 or higher
- Partner without advanced integration
- Partner Plus Version 3.0. (Version 2.0 does not allow the system user to retrieve
messages from system phones)
- SMDI Integrations
- System 25, 75, 85, G1, G2, G3 and other AT&T/Lucent/Ayaya
systems don't include advanced voice mail integration as part of the
system. To obtain features like message waiting indication and the ability
to forward an individual telephone to a specific voice mail box, you
must use a 3rd party integration unit. Note that a VoiceBridge unit
and a VoiceTrak unit together cost far less than an Audix system!
- AT&T System 25 (and others) without SMDI / VoiceBridge
- It's possible to connect VoiceTrak to AT&T/Lucent/Avaya systems without advanced
integrations - by using supervised transfers (R type mailboxes).