Partner II, III, IV and Plus
Manufacturer: Lucent
Model & Software: Partner II Release 3 and Partner Plus, Release 4
Important Note: Use VoiceTrak version 3.40 or higher for special Partner integration features.
If your Partner software is a lower release level this integration won't work. You must use the VoiceTrak integration for Partners without voice mail integration.
Hardware Requirements: Partner II Process Module R3.0 or Partner Plus Process Module R4.0. Partner 206E Module R3.0 or higher
| Global | OffHook Delay | 10 |
| Custom Page 2 | Message Light On | #09E |
| Custom Page 2 | Message Light Off | #10E |
Use Tone/Cadence file: PARTIIR3.ATT
The AT&T Partner II with Release 3 software and the AT&T Partner Plus with Release 4.0 software is the best voice mail solution we've seen from AT&T. It is unfortunate that they don't choose to share technical information, but we figured it out on our own. This is the first AT&T product we can STRONGLY recommend for a GREAT voice mail integration.
The Partner 2 with R2 software works poorly with voice mail. An upgrade to R3 is required. The remainder of this document assumes you have Partner II with R3 software or higher, or the Partner Plus with R4 software or higher.
The partner software provides a loop current drop. It is not necessary for system users to 'pound out' to clear the line. Callers or internal system users can simply hang up the phone and VoiceTrak will clear the port immediately.
If the Partner multibutton phones have multiple line appearance keys the Call Processing portion of VoiceTrak can send more than one call to the extension at the same time. The called party can place the first call on hold and answer the second call, or simply ignore the call and allow it to forward to VoiceTrak.
Be aware of the number of available DTMF senders and receivers on the Partner.
Partner software provides great support for AA. Calls may be directed to VoiceTrak on a delay ring or immediate answer basis. Callers will hear the current VoiceTrak Salutation and may select the desired party. VoiceTrak will perform a 'blind' or unsupervised (N) transfer to the extension. If the extension is not answered the caller will be forwarded to the appropriate mailbox.
Partner software has an EXCELLENT feature. Any Partner multibutton phone can transfer a caller directly to any voice mail box through a soft key or a feature code. Assume a system user is talking over a Partner phone and wishes to transfer the caller to mailbox 15. The user would simply dial <Feature> <1> <4> <1> <5>. The sequence is Feature + 14 + mailbox number. This allows the attendant - or anyone - to transfer a caller to voice mail without causing the desk set to ring first. It's worth programming a feature button.
If VoiceTrak is not used as an auto attendant during the day and the attendant receives calls from outside the office to check messages, an S type mailbox should be used. Assume the box number will be 22. Establish mailbox 22, extension field blank, box type S, rings blank, first name of >zzzCheck=, last name of >zzzMessages= and all other variables as default. The attendant can dial <Feature> <1> <4> <2> <2> and transfer callers to the system to check messages. The caller will hear the opening salutation and may then dial the check message sequence.
Do not forward a phone to VoiceTrak. Use Automatic VMS Coverage and the DND key.
Note that all Partner programming starts with <Feature> <0> <0> <System Program> <System Program> followed by the address to be programmed.
Assign all outside lines to be answered by overflow to auto attendant to Hunt Group 7 (VoiceTrak group). This is required if VoiceTrak will answer incoming calls in day or night mode. We suggest that in day mode, lines should overflow to VoiceTrak if not answered by an attendant. The night mode button (which should be assigned to the attendant position) should send all lines to VoiceTrak. To use this option, assign the lines to Hunt Group 7 and not to VMS line cover (setting 3). Direct-in lines assigned to an extension should NOT be assigned to group 7, but should overflow from the extension to the mailbox. Refer to Partner documentation on Group Call Distribution for more information.
All VoiceTrak ports should be programmed for transfer return to extension 10 or some other extension which is monitored by a human.
Unanswered calls to an extension with VMS Cover active will be routed to VoiceTrak automatically.
Don't designate any VoiceTrak extensions as the transfer return extension for any other extension on the system. In other words, don't designate the voice mail system as the transfer return extension for any multibutton set.
To program: <Feature> <0> <0> <System Program> <System Program> <#> <3> <0> <6> + originating extension (voice mail port) + extension where unanswered call should go (we suggest 10). To program another extension, touch either <Next Item> or <Prev Item>.
All VoiceTrak extensions must be assigned to hunt group 7 - the VMS hunt group.
To program: <Feature> <0> <0> <System Program> <System Program> <#> <5> <0> <5>
Display says: >Group:= - press >7'
Display says: >Extension:= - Enter first VoiceTrak extension
Press Next Data until >Assigned= appears. Press Next Item for next VoiceTrak port. Continue process and assign each VoiceTrak port to hunt group 7.
This determines either immediate handling or delayed handling of calls to the AA. If delay is used, calls can be answered first by a human receptionist and overflow calls can transfer to VoiceTrak. Note that if overflow is desired during the day, delay must be implemented 24 hours a day. Partner does not allow overflow during the day and immediate ring to VoiceTrak at night.
Outside lines assigned to VoiceTrak through Group Call Distribution (#206) can hunt through the VoiceTrak hunt group all the time (with no regard to the attendant night mode key), or can be tied to the attendant night mode key. The three choices are all the time, during the day (night mode key off), or at night (night mode key on).
The night button does not change the VoiceTrak salutation, unlike Partner mail. VoiceTrak ignores the day/night codes sent when the night button is pressed. VoiceTrak offers more flexibility because salutations are implemented based on time, day or date. If daytime overflow is desired, a night service button has no use. However, the night service button can be configured to direct CO lines to VoiceTrak only in the day or night mode (but only without delay).
All extensions with VoiceTrak mailboxes must be programmed for Auto VMS Cover.
To program: <Feature> <0> <0> <System Program> <System Program> <#> <3> <1> <0> and the display will read: "AutoVMS Cover Extension: " The system is prompting for the extension to be covered. To program extension 15, touch <1> <5>. To toggle the AutoVMS Cover on or off, touch <Next Data>. To program another extension touch <Next Item> or <Prev Item> until the proper extension is displayed. Then toggle <Next Data> to make the selection.
This system-wide setting determines the number of rings at a station before the caller forwards to VoiceTrak. Valid settings are 1-9, the default is 3.
To program: <Feature> <0> <0> <System Program> <System Program> <#> <1> <1> <7> and enter a setting of 1-0.
We recommend that each Partner phone be programmed with the following buttons:
This optional button can be used to send all intercom and transferred calls to VoiceTrak without first ringing the extension. It is not necessary for the extension to have an optional VMS Cover button to use this feature. This button acts as an "All Call Forward" button on other phone systems. We strongly recommend that this button be programmed on every phone so system users can send ALL CALLS to voice mail.
To program: <Feature> <0> <0> <System Program> <System Program> <Central Tel Program> <Extension number to be programmed> <Press the button to be programmed - must have a light> <Feature> <0> <1> Exit.
This very useful key allows the system user to forward any caller to any voice mailbox without ringing the desk set. If the system user is talking to an outside party and wishes to transfer that person to a mailbox, they simply touch this key, dial the mailbox number and hang up. The caller will hear the personal greeting of the mailbox user and be prompted to leave a message.
To program: <Feature> <0> <0> <System Program> <System Program> <Central Tel Program> <Extension number to be programmed> <Press the button to be programmed - must have a light> <Feature> <1> <4> Exit.
A soft key should be programmed to dial Intercom 777. System users do this dozens of times each day and this should be a simple process. To program at the individual stations: <Feature> <0> <0> <Mic - erases current setting> <DSS key to be used> <Intercom> <7> <7> <7> <Feature> <0> <0>.
Note that an optional VMS Cover button can be programmed to toggle whether or not calls will be sent to voice mail after ringing the desk set a few times. We do not recommend use of this feature since it will be seldom used and will occupy a valuable button position. We recommend use of the DND button instead (for use as an all-call forward button) and that VMS coverage be in effect at all times on each station.
<Hookflash> #03 when dialed from a VoiceTrak port will send a flash from the Partner to the CO. If the customer phone service includes Centrex (or a similar service) it is possible for VoiceTrak to transfer calls to an external phone number using the VoiceTrak call forward field.