Sun Moon Star

Manufacturer: Sun Moon Star

Model: DKTS 64

Version: Version 2.39 or higher

Sun Moon Star Hardware Requirements:

Standard Instrument Interface (SII) Card (one per each 4 ports)
Ring Generator
DTMF Receiver Card (Includes Music On Hold)

VoiceTrak Parameter Settings:

Custom Page 1	Hold	&,*3#53
Custom Page 2	Message Light On	#5*E
Custom Page 2	Message Light On	#5#E

Important: All other VoiceTrak parameters must be set to Default.

Use Tone/Cadence file: SMS-64

Notes:

Message Waiting Lights -: When an outside caller leaves a new message, the Message light on the DKTS telephone will light. When the subscriber calls the mailbox to retrieve messages, the light will go off. The LAST VoiceTrak port should be used ONLY as a utility port and not accessed by internal users or outside callers. If the last port is always busy, the lights won't operate properly.; Some Versions of the SMS software have difficulties working with an expansion cabinet. We have found that stations located in the cabinet with the VM ports work properly, but not all features work properly for those stations located in the opposite cabinet. SMS is aware of this problem and is working on a solution for future software releases. Confirm that this problem has been resolved with SMS before using VoiceTrak with an expansion cabinet. As always, Voice Trak does not assume responsibility for the capabilities or software of other companies, including phone manufacturers.

DKTS Software Versions

Software for the Sun Moon Star 32 system does not provide DTMF tones from a proprietary set to a single line port. (This feature is often called "End To End DTMF" or "Internal DTMF") Without this feature it is impossible to retrieve messages from VoiceTrak. You must upgrade to software for the 64 port system, version 2.0.

Tips: Programming DKTS

512-4-8-ON: Station is a Voice Mail port. (Enables Internal DTMF - set for each VoiceTrak port.

This must be programmed for blind transfers!

512-3-7-OFF: Automatic Speakerphone Answer of Intercom Calls. (May not be necessary)

To use the Call Processing feature of VoiceTrak, you must direct some or all CO lines to VoiceTrak ports. This description assumes you have experience programming the DKTS telephone system. This example rings CO lines 100, 101 and 103 to VoiceTrak ports 1, 2, 3 (assuming ports 208-211 are used for VoiceTrak)

To establish 3 new access groups

53* Enter program mode

7657827#Distributor Password

523 64 *Select program

2 Select second set of options

Turn on lamp #10

#**

523 63 *Select program

2 Select second set of options

Turn on lamp #9

#**

523 62 *Select program

2 Select second set of options

Turn on lamp #8

#**

Next, target specific CO lines to specific access groups.

(CO 100)

519 100 #

511 4 * Day Ring. For night, repeat and press: 511 17 *

Dial 64

#**

(CO 101)

519 101 #

511 4 * Day Ring. For night, repeat and press: 511 17 *

Dial 63

#**

(CO 102)

519 102 #

511 4 * Day Ring. For night, repeat and press: 511 17 *

Dial 63

#**

Forward to personal voice mail box

Each phone should be programmed for Busy/No Answer Forward to a voice mail box. Note that the voice mail ports must be programmed as voice mail ports (see previous page).

From each phone dial the following sequence:

PROG FWD FWD

Dial the lead voice mail extension number

HOLD (provides a pause)

Press the "#" key

Dial the extension number of the phone you're programming

PROG

This sequence programs the phone for Busy/No Answer Forward to a personal box. The VoiceTrak mailbox type should be "N" for unsupervised transfers.

When this sequence has been programmed, the switchboard operator or the VoiceTrak Automated Attendant can issue blind transfers to stations. If the station is busy or not answered the caller will forward to a personal voice mail box.

Voice Mail hunt group

It is not possible to establish a hunt group for voice mail. It is necessary to forward each voice mail port on a busy condition to the next port. For example, 232 must be forwarded to 233. 233 must be forwarded to 234, etc.

This integration information is provided as a service to VoiceTrak dealers. Voice Trak does not assume responsibility for the content or accuracy of this information. The dealer is responsible for insuring the telephone equipment provides the necessary features to support voice mail operation.